Moving In
When moving into your new home, you will meet one of our placement officers. You will be given contact details of the resident care team, the out of hours contacts and procedures in case of an emergency.
To ensure you are happy, the officer will show you around your new property and show you how to use the heating, hot water, where to find the water stop-cock, what to do about fire safety, etc.
You will be given your own set of keys. If you need more than one set, it is your responsibility to make another copy to keep safe. We do not change locks or provide a locksmith service. Please ensure you cut another set for yourself for safe keeping with a friend or family.
You will need to complete a sign-up form before accepting the property. This confirms you have been shown around the property, instructed how things work and that you are happy with the standard.
Once you have moved in, it is your responsibility to register all utilities in your name i.e. gas, electric, water. We will inform the various utility companies, should you fail to do so.
Moving Out
If you wish to end your tenancy, you must let Finefair know as soon as possible. This will ensure that problems with housing benefit do not occur. If you fail to give us an early notice you could end up not having housing benefit paid for your next property.
Before you leave, you must book an appointment for a final inspection of the property by calling us on 020 8554 0500. You must leave the property clean and tidy and you must take all your belongings, such as furniture and personal items with you. If we find any unauthorised changes or damage to the property, you may be held liable and will have to pay a charge.
Before you leave, you must make sure you return all keys to Finefair. If we do not receive your keys or have to change locks, you will be liable for the costs. You should also hand in any gas meter card or electricity meter keys for the property.
Before you leave, you must make sure you return all keys to Finefair. If we do not receive your keys or have to change locks, you will be liable for the costs. You should also hand in any gas meter card or electricity meter keys for the property.
